Refund policy

Return & Refund Policy

Because ghee is a perishable food product, we accept returns only on unopened, factory-sealed jars within 7 days of delivery. Opened jars cannot be returned for hygiene and food-safety reasons.

Damaged or leaking on arrival: Email a photo to info@bilova.in within 48 hours of delivery and we will replace the jar or refund you in full — no return shipping needed.

Wrong item received: Contact us within 48 hours and we will arrange a free replacement.

How to start a return: Email info@bilova.in or WhatsApp +91 9234680801 with your order number. Once your return is approved and received, we inspect the jar and confirm by email.

Refunds: Approved refunds are issued to the original payment method within 5-7 working days. For Cash on Delivery orders, refunds are made by UPI or bank transfer to the account you provide.

Cancellations: Orders can be cancelled free of charge any time before dispatch. Once shipped, an order follows the return process above.

Return shipping: For damaged, defective or incorrect items, BILOVA pays return shipping. For change-of-mind returns, return shipping is borne by the customer.

Questions? Email info@bilova.in or call +91 9234680801.